Privacy policy
In accordance with the General Data Protection Regulation (GDPR), this Privacy Policy aims to inform you about how we collect, use, share and protect your personal data when you visit the lunavenstudio.com website or make a purchase there.
Data controller
The controller of your personal data is Lise Bourasseau, located at 25 rue de la Citadelle, 79200 Parthenay, reachable by email at contact@lunavenstudio.com.
Data collected
We collect and process different categories of personal data:
- Identification information: last name, first name, address, email, telephone number.
- Account information: username, password, user preferences.
- Payment information: bank details, transaction history.
- Technical information: IP address, browser type, connection data.
- Browsing information: pages visited, duration of visit, actions performed on the site.
Your personal data is processed for the following purposes:
- Order and delivery management
- Payment processing
- Customer relationship management (after-sales service, assistance)
- Personalization of the user experience
- Sending commercial communications (with your consent)
- Statistical analysis and site improvement
- Compliance with legal and regulatory obligations
- Legal bases for processing
We process your personal data on the following legal bases:
- Performance of a contract: processing necessary for the performance of our contractual obligations (order management, payments).
- Consent: for commercial communications and non-essential cookies.
- Legitimate interest: improvement of our services, site security.
- Legal obligation: compliance with legal and regulatory requirements.
Data sharing
Your personal data may be shared with:
- Our service providers: Shopify, host of the online store (to learn more about Shopify's use of your personal data, you can consult the following page: https://www.shopify.fr/legal/confidentialite), and Google Analytics, for the processing of technical data and user experience (to learn more about Google's use of your personal data, you can consult the following page: https://www.google.com/intl/fr/policies/privacy/).
- Public authorities when required by law
Transfer of data outside the EU
In certain cases, your personal data may be transferred outside the European Union. We ensure that these transfers are carried out in compliance with the regulations in force, in particular by ensuring that the destination country offers an adequate level of protection or by putting in place appropriate guarantees.
Data security
We implement appropriate technical and organizational measures to protect your personal data against destruction, loss, alteration, disclosure or unauthorized access.
Data retention period
Your personal data is retained for the period necessary for the purposes for which it was collected, and in accordance with applicable legal and regulatory requirements. For example:
- Account data: retained for as long as your account is active
- Transaction data: retained for the period required by tax legislation
- Sales prospecting data: retained until you unsubscribe or after a period of inactivity of 3 years
Your rights
You have the right to access, rectify and delete the personal data we hold about you.
To exercise your rights, you can contact us at contact@lunavenstudio.com.
Cookies
We use cookies and similar technologies to improve your browsing experience on our site. You can manage your cookie preferences through your browser settings or by using our cookie management tool.
Changes to the Privacy Policy
We reserve the right to change this Privacy Policy at any time. Changes will be posted on this page and, if necessary, we will notify you by email.
Contact
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us by email at contact@lunavenstudio.com.